Frequently asked questions

What are the Gallery & Shop hours?
How do I qualify for free shipping?
Can changes be made to my order?
What is your return/exchange policy?
Why Elves?
How does shipping work?
Can I split ship an order?
Is your packaging recyclable, compostable, or biodegradable?
What if my order is a gift?
How do I care for my tea towels?
What is the size of a tea towel/tote bag/coaster/magnet/mini card?
Where do the design ideas come from?
What kind of inks do you use?
Do you do custom orders?